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Covid-19 Pandemic Response

In order to comply with the Governor’s social distancing order, Sugarbush will be implementing the following:

1. Due to space constraints in our foyer and lobby; we can only allow 1 customer inside at a time.
• We will accomplish this by moving to “By Appointment Only” scheduling
2. We are maintaining our regular hours, but you will need an appointment time to come in
3. For reservations currently on the books, we will call you closer to your trip date
   • Valet Service (we come to you)
   • We will mark 6’ intervals on the sideway in front of the kennel
   • 1 customer equals one person, not one family
     • Please leave children outside
     • Have family member say goodbye outside
4. Doors will be marked “In” and “Out” to avoid people passing people in proximity to others
   • The entrance on the left (Steps) will be “In”
   • The entrance on the right (Ramp) will be “Out”
5. We will be installing a plexiglass shield at the counter
6. We encourage all customers to wear masks while in our facility
7. We will limit contact between customers and our staff to just our front desk person
   • We realize this might result in slower check ins and outs
8. We will limit dogs’ personal belongings brought from home.
   • No Beds or blankets
     • We have a wide variety of soft bedding
     • We have Kuranda Beds
     • We have quilts and comforters
     • We gladly accept donations of old bath towels, blankets, quilts and dog beds
   • No soft plush toys
   • Hard bones okay
   • Biscuits and other treats okay
9. We carry median Milk Bones for pets without treats
   • Please consider switching to our dog food
     • This is not mandatory
     • There is no charge for using our dog food
     • We carry Purina Pro Plan Adult Lamb and Rice Shredded Blend (Pink and Black bag)
     • Please contact us on how to properly switch your pet’s food
10. Once grooming is allowed by the Governor
    • We will no longer offer “walk-in” nail trims
      • You will need a reservation and an appointment time
      • Remember we are limiting customers in the lobby
        • This applies to groom customers too
    • This may impact the number of dogs we can groom in a day
11. We have suspended facility tours
    • No customer or potential customer will be allowed beyond our lobby area
    • We will be creating a virtual tour of the facility
      • We hope to include in on our website
      • We will post it to our Facebook page
    • This goes against our “transparency of our operations” philosophy and I sincerely hope this change will be short lived